Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Your Teak House orders are processed within 1 to 3 business days. Delivery typically takes 5 to 8 business days after dispatch, bringing the total estimated time to 6 to 11 business days.
Where do orders ship from?
Where do orders ship from?
To bring you our curated pieces, we work with international fulfilment partners and ship directly from Asia. Our Teak House returns centre is based in the United States and handles returns from every country we serve.
Do you ship internationally?
Do you ship internationally?
Yes. We currently ship to the United States, the United Kingdom and Australia. Prices are shown in your local currency — USD, GBP or AUD.
Do you offer free shipping?
Do you offer free shipping?
Yes! Shipping is free on every order to the United States, the United Kingdom and Australia, with no minimum spend. See our Shipping Policy for more information.
How do I track my order?
How do I track my order?
You will receive a handy tracking link sent straight to your email within 24 hours of your order being dispatched.
Can I cancel or change my order after it has been placed?
Can I cancel or change my order after it has been placed?
Yes, you can cancel your order before it ships.
Once your order has been shipped, it cannot be canceled, but you can return it after delivery by following our return procedure.
Email Support@TeakHouseco.com for assistance.
What should I do if my product arrives damaged or defective?
What should I do if my product arrives damaged or defective?
Please contact us within 30 days of delivery at Support@TeakHouseco.com with a brief description and photos of the issue. We'll review your case promptly and arrange either a replacement or refund, per our Return & Refund Policy.
Do you offer a warranty or product guarantee?
Do you offer a warranty or product guarantee?
Yes, every purchase is covered by our 30-Day Satisfaction Guarantee.
If you're not fully satisfied, contact us within 30 days of delivery for a refund or replacement. Learn more in ourReturn & Refund Policy.
Do you have a physical store location?
Do you have a physical store location?
Not yet — Teak House is an online only store, which lets us keep prices fair and ship to customers across the United States, the United Kingdom and Australia.
What’s your return policy?
What’s your return policy?
We want you to love your Teak House items! You can return any purchase within 30 days of receiving it, no questions asked. Full details are available on our Returns page.
What payment methods do you accept?
What payment methods do you accept?
Teak House securely accepts American Express (AMEX), Apple Pay, Google Pay, , Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.
How can I contact you?
How can I contact you?
We are always happy to help! Email our team at Support@TeakHouseco.com or call us at +1(281)-220-6048, Monday to Friday, 9am to 5pm.